Returns & refunds

If you change your mind about an unused standard item, email us within 14 days of receiving it. Please keep it in its original condition and contact us before returning it so we can provide the return details.

Customised products are made to your supplied details. Once production has started, they cannot normally be cancelled or returned unless they are faulty or not as agreed.

If something arrives damaged, faulty or incorrect, contact us as soon as you can with your order details and photos where possible. We will work with you to put it right.

Email info@a1businessstudio.co.uk. This policy does not affect your statutory rights.